Mabel Vu - Program Coordinator Resume Simple
SUMMARY
A highly motivated and results-oriented professional with over 10 years of experience in the field of information technology. I have worked in the IT industry.
SKILLS
  • reporting, collection, data collection, organized
  • manager, service, training, budget, quality
WORK EXPERIENCES
  • 2017-12-182017-12-18

    Program Coordinator

    Eddie Bauer

    • Developed and organized reporting and collection of data for the client. Worked with the business to identify and document the requirements.
    • Developed and implemented a new process to streamline the process of the collection of the company. A team of the team to develop a comprehensive set of processes and procedures.
    • Responsible for the creation of a new product backlog, and the development of the tool to allow the team to create a comprehensive set of data for the company.
    • Created a comprehensive program to identify and document the process of the development of the company‚Äôs business processes. Conducted and maintained a team of analysts.
    • Conducted daily stand-up meetings, and assisted in the development of a new product backlog. Created and maintained the Excel spreadsheet for the team.
    • Improved the efficiency of the team by creating a new process to improve the efficiency of the company. The program was used to provide a better understanding of the business processes.
  • 2017-12-182017-12-18

    Guest Services Supervisor

    Baker Victory Services

    • Worked with the sales Manager to develop training plans and budget. Managed the team of 10 members. I was responsible for the development of the new product.
    • Worked with customers to ensure quality service and customer expectations. Provided technical support to the client. Coordinated and managed the resolution of issues.
    • Worked with the customer to identify and resolve issues and provide resolutions. Also, implemented and maintained the system.
    • Developed and implemented a new product to improve customer satisfaction and reduce costs. Increased revenue by 30%. Created a process to track and report on the progress of the project.
    • Developed and maintained a new system to support the company's business needs. This included the creation of a new product and the process of the company.
    • Worked with customers to resolve problems and provide technical support. I also provided technical assistance to the customer. This includes the ability to work independently and in a timely manner.