Kathy Estrada - Customer Service Representative Resume Simple
SUMMARY
Seeking a position in a professional environment where I can utilize my skills and experience to be an asset to the company. I am a team player, and a hard worker, and a team player.
SKILLS
  • service, quality, scheduling, communication skills, administrative, interpersonal, administrative tasks, payments, customer service, metrics, communication
  • transportation, word, service, excel, customer service, organized
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Representative

    Precision Response Corporation

    • Managed administrative and clinical staff by scheduling and maintaining a positive and professional attitude, and ensuring that all employees were in compliance with state and federal laws.
    • O provide customer service and communication to patients, families, and staff. Maintains a clean and orderly work area.
    • O provide administrative support to the organization to ensure that all claims is completed and filed. Maintain and update the company's policies and procedures.
    • In addition to administrative duties, I was able to handle the correspondence with the patients and their families. Also, I was responsible for the scheduling of the physical therapists.
    • Ability to work independently and effectively with the client, to ensure that the clients are in the most appropriate manner, including the quality of the claims.
    • Administrative support to the organization, including the preparation of paperwork, and the completion of all paperwork and correspondence.
  • 2017-12-252017-12-25

    Customer Service Representative

    Ventura Foods

    • O organized and maintained a high level of customer service and sales, including: Mac, PC, and web-based software.
    • Assist with the development of the company for the transportation of the department. I am also a member of the employee of the year.
    • Utilized Microsoft Word, Excel, PowerPoint, and Outlook to track and analyze data. Developed and implemented a comprehensive training program for the company.
    • Developed and implemented a new marketing plan for the company. Provided a variety of services to the community. Managed the program and the YMCA.
    • O assisted with the upkeep of the facility, and the cleanliness of the equipment. This included the use of the hot and cold packs.
    • I was responsible for the day to day activities of the company. Also, provided assistance to the staff in the absence of the Director.