Mary Mahoney - Long Term Substitute Teacher Resume Simple
A highly motivated and enthusiastic customer service representative with a strong background in customer service and administrative support. I am a self-starter who is able to work well under pressure and a team player.
basis, fast paced, management, customer service, call center, clients, professionalism, databases, service, communication, quality, reports
Long Term Substitute Teacher
Kraft General Foods
Assisted students with class of lesson plans and other related information. Worked closely with the children to ensure their needs were met.
Maintained a clean and safe work environment for all employees. This included but not limited to: sweeping, mopping, dusting, and sweeping.
Assisted customers with any questions or concerns they had regarding their services. Answered questions about products, prices, and availability.
Worked with students to determine their needs and interests and provided them with information about the school. Helped to create a variety of lesson plans.
Assisted students with their questions and concerns regarding the student loan application. I also worked with the school of the state to help them understand the rules and regulations of the school.
Conducted interviews with prospective students to determine their degree of interest. Provided information about the school and the University.
Call Center Representative
Banner Boswell Medical Center
Oversaw customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Maintained up-to-date records at all times.
Maintained high level of customer service and professionalism by addressing and resolving customer complaints and issues. Provided accurate and appropriate information on call tracking and reporting.
Provide quality assurance and management of daily reports on a daily basis. Use of database to track and trace clients.
Entered numerical data into databases in a timely and accurate manner. Developed communication skills with customers and department personnel.
Provided accurate and appropriate information in response to customer inquiries. Made reasonable procedure exceptions to accommodate unusual customer requests.
Gathered and verified all required customer information for tracking purposes. Maintained up-to-date records at all times.