Mary Mahoney - Long Term Substitute Teacher Resume Simple
SUMMARY
A highly motivated and enthusiastic customer service representative with a strong background in customer service and administrative support. I am a self-starter who is able to work well under pressure and a team player.
SKILLS
  • class
  • basis, fast paced, management, customer service, call center, clients, professionalism, databases, service, communication, quality, reports
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Long Term Substitute Teacher

    Kraft General Foods

    • Assisted students with class of lesson plans and other related information. Worked closely with the children to ensure their needs were met.
    • Maintained a clean and safe work environment for all employees. This included but not limited to: sweeping, mopping, dusting, and sweeping.
    • Assisted customers with any questions or concerns they had regarding their services. Answered questions about products, prices, and availability.
    • Worked with students to determine their needs and interests and provided them with information about the school. Helped to create a variety of lesson plans.
    • Assisted students with their questions and concerns regarding the student loan application. I also worked with the school of the state to help them understand the rules and regulations of the school.
    • Conducted interviews with prospective students to determine their degree of interest. Provided information about the school and the University.
  • 2017-12-262017-12-26

    Call Center Representative

    Banner Boswell Medical Center

    • Oversaw customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Maintained up-to-date records at all times.
    • Maintained high level of customer service and professionalism by addressing and resolving customer complaints and issues. Provided accurate and appropriate information on call tracking and reporting.
    • Provide quality assurance and management of daily reports on a daily basis. Use of database to track and trace clients.
    • Entered numerical data into databases in a timely and accurate manner. Developed communication skills with customers and department personnel.
    • Provided accurate and appropriate information in response to customer inquiries. Made reasonable procedure exceptions to accommodate unusual customer requests.
    • Gathered and verified all required customer information for tracking purposes. Maintained up-to-date records at all times.