Sharon Raminez - Customer Service Representative Resume Simple
SUMMARY
I am a dedicated, dependable, and results-oriented professional with a strong background in customer service, sales, and management. I have a strong work ethic, and a passion for helping others.
SKILLS
  • insurance, claims, clients, service, benefits, patient, telephone, customer service, documentation, computer
  • insurance, manager, quality, service, benefits, patient, customer service, referrals, collection
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Representative

    Kohl'S Department Store

    • Ensures that all patient information is complete and accurate, and in a timely manner, including, but not limited to, insurance, documentation, and payment.
    • Maintains a clean and orderly work area, including but not limited to, front desk, customer service, and benefits.
    • Managed the front desk and the reception desk, including answering incoming calls, and directing clients to the appropriate party.
    • Check insurance claims, collect co-pays, and enter data into computer. Enter and retrieve telephone and mail.
    • Managed and maintained all aspects of the company and the facility. Provided support to the Director of the department.
  • 2017-12-252017-12-25

    Patient Access Representative

    University High School

    • Worked closely with the front desk Coordinator to ensure the highest quality of service to patients and their families. Established and maintained a positive relationship with the community.
    • Patient scheduling, referrals, and other duties as assigned by the manager. I was also trained in the use of the electronic health record system.
    • Assist with insurance benefits and precertification for patients. Verify and update demographics. Maintain and file patient charts. Provide information to the medical staff.
    • Performed the collection of data entry and clerical functions of the clinic and the organization of the billing department. Assisted in the development of a new hire orientation program for the patient.
    • Maintain a high level of customer service by multitasking and organizing daily schedules.... When needed. Worked with the Director of health and wellness.
    • Demonstrate ability to work independently and in a team environment. Communicate effectively with patients, families, and other members of the health care team.