Mary Delapaz - Instructor Resume Simple
To obtain a position as a clinical research coordinator in a health care facility where I can utilize my skills and knowledge to provide the highest level of patient care.
  • planning, class
  • windows, service, increase, training, billing, customer service, satisfaction, multitasking
  • 2017-12-252017-12-25


    Santa Cruz High School

    • Serve as a class leader for planning and development of the annual curriculum. Provide instruction to students in the use of the program.
    • Instructor for the American Red cross-training program in the region of Virginia. This includes the development of the curriculum for the department of public health.
    • Works with the City of Austin police department to ensure that all fire and safety equipment is fully functional and functioning.
    • Establish and maintain effective working relationships with other agencies. This includes the use of the fire department and the City of the community.
    • Attend training sessions to maintain certification licensure. Keep abreast of new developments in the field. Read and interpret literature, journals and documents.
    • Conduct regular tours of the school to ensure that students are in the best possible way. Make sure the fire department is safe.
  • 2017-12-252017-12-25

    Financial Foundations Associate

    Freedom Mortgage Corporation

    • Provided customer service and training to clients and their families on the use of the most effective and efficient features.
    • Customer satisfaction survey-identified and resolved issues with a focus on the use of the most effective and efficient software to increase client referrals.
    • Created and maintained a comprehensive calendar for all facets of the client, including email and fax correspondence. Developed and implemented a new client-friendly system.
    • Maintained and organized customer service documentation for all Windows and servers. Provided dictation and resolution of issues. Resolved issues with clients.
    • Managed and maintained the billing department to ensure accuracy and efficiency. Processed and organized all customer accounts. Assisted in the resolution of issues.
    • Developed and implemented a system to improve customer service and efficiency. This included a fast-paced environment. Provided friendly and professional communication.


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