Experienced project Manager with over 10 years of experience in the financial services industry. Proven track record of delivering projects on time and within budget.
operations, metrics, project, administrative, troubleshooting, analysis, program management, sharepoint, server, training, project server, management, solutions, audits, remedy, problem solving, reporting, ms project, project management, pmo
project, management, deployment, project management, logistics, invoicing, shipping, scheduling, billing, pmo, order management, service
Developed and implemented a SharePoint based project management system to provide training and mentoring for the operations team. Worked with the leadership to develop and implement a new business Intelligence process.
Developed and implemented a disaster recovery plan for the analysis of the metrics and reporting solutions. Managed the development of the PMO process.
Implemented and managed a team of project managers, developers, and testers to deliver quality control and problem resolution for all clients and client satisfaction.
Responsible for the administrative and quality of the program, including the fulfillment of the business requirements, and the development of training materials.
Implemented and managed a team of technical support Desk to ensure that all the processes are followed in the ServiceNow environment.
Provided leadership and training for the team to help Desk support staff to resolve issues and improve the process of the ServiceNow.
Worked with the project management Office to ensure that the billing and invoicing are delivered on time and within budget.
Responsible for scheduling and managing multiple projects and ensuring that all service levels are met. This includes the following: Business requirements, technical specifications, and the development of the solution.
Managed the development of the new shipping system, which included the creation of the order fulfillment, inventory, and deployment.
Lead the team of 5-10 members of the offshore and onshore resources in the development of the e-commerce application.
Managed the development of a new product for the company, including the creation of the inventory, order fulfillment, and shipping.
Provide guidance to the PMO team to ensure that the company is in place to meet the needs of the business.