I am a highly motivated, goal-oriented, and dedicated professional with a proven record of success in the following areas: Business development, project management, and customer service.
scheduling, design, training, instructor
communication, management, and sales, documentation, clients, technical support, project management, marketing, team building, training, staff training, administrative
New York Presbyterian Hospital
Lead the development and maintenance of a new web-based application system. Provide training to the management team.
Assist in the development of a new management system, including the creation of a new layout, and the creation of a web based application.
Provide quality control support for the project management team. Including the development of a new EMR system. (i.
Manage the development of a new web based application and design tool for the instructor. The project is to be used by the business.
Managed the scheduling of all incoming and outgoing calls and emails. Prepared and delivered the final presentation. Coordinated with the client to ensure that the company was in line with the needs of the client.
Help-desk Coordinator/Administrative Officer
Worked with the sales team to ensure that all new hires were in the organization and maintained the highest level of customer service.
Provide quality control, training, and communication to management, sales, and administrative staff. Work with the team to ensure that all necessary information is obtained and the best practices are being followed.
Created and implemented a new marketing campaign for the company. Assisted in the development of new and existing clients.
Created and maintained all documentation for the entire company, including the development of a new hire training program, and the creation of a new sales force.
Provide quality assurance and customer service to employees and managers. Assist in the development of new and existing staff.
Work with the sales team to ensure quality and quality service. Assist in the development and training of new employees.